Frequently Asked Questions (FAQ) – Dragon Horse Trading Inc.
Here are answers to some common questions about Dragon Horse Trading Inc. and our services:
1. How can I place an order?
To place an order, simply browse our website, select the items you wish to purchase, and proceed to checkout. Follow the prompts to enter your shipping and payment information to complete your order.
2. What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, and other secure payment gateways. You can choose the option that is most convenient for you at checkout.
3. How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status and delivery of your package.
4. Do you offer international shipping?
Yes, we offer international shipping to many countries worldwide. Shipping rates and delivery times may vary depending on the destination. Please refer to our Shipping & Delivery page for more information.
5. What is your returns policy?
Our returns policy allows for returns within 30 days of the original purchase date, provided that the items are in their original condition with tags attached. Please refer to our Returns Policy page for detailed instructions on how to initiate a return.
6. How can I contact customer service?
You can contact our customer service team by emailing us at [email protected]. We strive to respond to all inquiries within 24 hours and are here to assist you with any questions or concerns you may have.
7. Can I change or cancel my order after it has been placed?
We process orders quickly to ensure prompt delivery, but if you need to make changes or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, it cannot be changed or canceled.
8. Do you offer gift wrapping services?
Yes, we offer gift wrapping services for a small additional fee. You can select the gift wrapping option at checkout and add a personalized message for the recipient.
If you have any other questions or need further assistance, please don’t hesitate to reach out to us at [email protected]. Our team is dedicated to providing excellent service and ensuring that your shopping experience with Dragon Horse Trading Inc. is nothing short of exceptional.