Return Policy

Returns Policy at Dragon Horse Trading Inc.
At Dragon Horse Trading Inc., we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we offer a hassle-free returns policy to make the process as easy as possible for you. Here are the key points of our returns policy:
Return Eligibility:
Items must be returned within 30 days of the original purchase date.
Items must be in their original condition, unworn, unwashed, and with all tags attached.
Certain items, such as intimate apparel or accessories, may not be eligible for return due to hygiene reasons.
Return Process:
Contact our customer service team at [email protected] to initiate the return process. Please provide your order number and details of the item(s) you wish to return.
Our customer service team will provide you with a return authorization and instructions on how to proceed with the return.
Pack the item(s) securely in a shipping box or envelope, including the original packing slip if possible.
Ship the item(s) back to us using a trackable shipping method. Please note that return shipping costs are the responsibility of the customer.
Refund or Exchange:
Once we receive your return and verify that it meets our return eligibility criteria, we will process your refund or exchange.
Refunds will be issued to the original form of payment within 3-5 business days after the return has been processed.
If you opt for an exchange, we will ship the replacement item(s) to you promptly, subject to availability.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately upon receipt. We will arrange for a replacement or refund, depending on the nature of the issue.
Contact Us:
If you have any questions or need further assistance regarding our returns policy, please don’t hesitate to reach out to us at [email protected]. Our dedicated customer service team is here to help you with any concerns you may have.
Thank you for shopping with Dragon Horse Trading Inc. We appreciate your business and hope to exceed your expectations with every interaction.